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IGNETS - Service Slider Style 3

Get A Tailored Software Solution Meant For Your Business

At IGNETS, we size up our customers and tailor customized solutions that fit their unique business processes. We know that each one of you has your own way of working so instead of selling you any default product or solution we put your convenience on top and provide you exactly what you want.

Our dedicated team of over 100 engineers makes sure that each one of our clients gets the best of what we have to offer.

WE HELP YOU DO THINGS THAT YOU ARE GOOD AT IN A BETTER WAY

Have Your Team Members Ever Asked?

  • Can I manage my leads in a better way?
  • I wish our business processes were more streamlined. Is there a way to do so?
  • Can I get reports of everything happening in my business at any instance?
  • Can we automate our email marketing campaigns?
  • How and when do I get back to my hundreds (sometimes thousands) of customers and offer them tailored communication without losing my mind?
  • How do I share data with my team members?
  • Is there any business intelligence system that could enable me to measure results?
  • How can I turn my idea into an actual product?
  • What is the best possible technology to build my software?

You Need Tools And We Are The Blacksmiths

Your team needs the right tools to get your business thriving and we define ourselves as blacksmiths of technology. Over the past few years we have created hundreds of applications that tune with the unique processes of our clients. We believe that processes should not be molded according to the technology but technology should be flexible enough to suit your processes.

Be it a simple application or a complex one, desktop or mobile, cloud-based or local, we pick just the right tools for you.

Equipped with comprehensive customer sentiment data from across our IGNETS, our support technologists are wired & ready to anticipate and act on any customer need in 20+ languages, across any channel, all while strategically transitioning service to sales at every touchpoint.

We are highly selective in recruiting our global agent force, resulting in highly meaningful and effective interactions, across 20+ languages.

You can’t upsell a customer if they don’t trust you. We make sure our agents exemplify the best in your brand, quickly and effectively solve issues on the first pass, then set the table for what to sell next.

Successful customer retention is a key factor in ongoing brand revenue, performance, and profit. We understand how important a positive interaction can be, and how vocal a lost customer is. We work to ensure that an angry customer doesn’t turn into a lost customer.

Our support agents specialize in maintaining highly-engaging and highly-valuable support calls, with call times optimized appropriately for effective support and sales.

  • Customer Care
  • Billing Inquiries
  • Service to Sales
  • Sales
  • Technical Support
  • Customer Retention

Customers are increasingly using digital and social channels to approach the brands they love. We can quickly and successfully handle customer inquiries from any channel, analyze all digital sentiment for intelligent action, and leave customers with an overwhelmingly positive brand experience.

  • Chat
  • SMS
  • Email
  • IVR
  • Social
  • Analytics

At IGNETS, we work with you to create a contact center delivery model that is optimal for your business needs. We take into account all factors including your unique situation, technology constraints, business needs, and financial considerations. Once we have assessed your complete set of requirements, we will structure a customized support solution that completely fulfills your brand requirements.

  • Fully Outsourced
  • Build/Operate/Transfer
  • Co-Sourced
  • Facility Re-Build

Always available and jam-packed with answers, Valet is an adaptive chatbot that learns as it helps, quickly triaging and solving high-frequency support requests via a huge database of learned & predefined issues, complete with resolution pathways for immediate solutions to any number of customer inquiries.

We know that forward-thinking brands need more than just a vendor – they need a strategic partner who can help improve their organization, discover efficiencies, bring down costs, and implement dynamic new technologies and processes that drive performance enhancement and evolution across every link in your enterprise value chain.

  • Build efficiencies
  • Implement best practices
  • Leverage key technologies
  • Fulfill brand vision & promise
  • Streamline internal & external processes

Realizing the severity of the security & terroristic situation which have strangled almost every country most specially Pakistan which has been threatended both internally & externally by the terrorists groups, IGNETS decided to excel in providing fool proof security & surveillance systems to its customers in the country & nearby regions. Being a leading IT & Telecom service provider, IGNETS feels that its IT & Telecom system expertise anticipates the company to establish a fully owned security & surveillance division within the company – IGN SECURE. This division is born out to tackle the increasing need for high caliber independent security infrastructure buildups, relevant software platforms & converged & elite networks which may secure its customers all over the country.

At IGN SECURE, the Surveillance & Security Systems are uniquely placed to meet the demands of this specialized market place. The depth of experience and knowledge gained over ten plus years by our technocrats while working with leading security companies in their recent past, multiplies its capability which is reflected in the value of the services this division offers. Surveillance team covers the spectrum of security expertise and our clients may be assured that our security solutions are designed to be practical, cost effective and confidential. Our teams also have current commercial experience and outstanding technical & industry global technological knowledge coupled with a thorough understanding of the legal process, Civil Procedure Rules and evidence in Court which adds another level of excellence to prepare cutting highly dependable solutions for its customers.

IGN SECURE presents its most innovated solutions in Encryption, Security Gadgets, CCTV Monitoring, Access Control, Time Attendance, Fire and Smoke Detection systems etc. This division possesses complete line up of advance research based & high-end products from the worlds’ renowned manufactures / suppliers which helps company management to see a safer point to view and helps them to identify what they consider important.

Following are the salient solutions which this division has started presenting to its customers:

  • Encryption Solutions
  • Security Gadgets Solutions
  • CCTV Solutions
  • Aerial Surveillance
  • Walk Through Gates Solutions
  • Vehicle Road Blockers Solutions
  • Electric Fencing Solutions

Carriers and service providers are working today in a highly competitive environment. The customer has multiple choices for access – cable, DSL, satellite, fixed-wireless IP, hosting and wholesale – and many more when selecting their services provider whereas switching the providers is easy. In addition, many carriers have made huge investments in network infrastructure, such as access and backbone networks, and find themselves with decreasing revenues (due to competition) on the other side. As a result, carriers and service providers are adopting new ways to better use their existing infrastructure in order to:

  • Manage Over Subscription– enable carriers to successfully serve more subscribers over a given infrastructure.
  • Increase revenues and reduce CAPEX and OPEX
  • Offer new services that will attract new customers and especially the high paying ones
  • Retain existing customers
  • Offer Premium Services– increase revenues by providing subscribers with new choices of premium services, attract new subscribers and increase the ARPU (Average Revenue per User)
  • Enforce User Policies with Fair and equal Access– Set policies and caps to control aggressive bandwidth users who attempt to consume more than their share of bandwidth and disrupt performance for others.
  • Manage virtual server farms
  • Advanced Billing– charge on actual use of network services and bandwidth used. The IGN VAS solutions caters for both fixed and scalable bandwidth plans
  • Centralized Reporting and Management– IGN VAS offers several solutions for managing multi-unit IGN VAS deployments. Namely Central management server and IGN VAS Report server
  • Network security– control and contain security threats such as denial of service to subscribers
  • Realtime Network Traffic monitoring– understand user and application-level network utilization for trouble shooting, analysis and long-term planning.
  • Remove or limit Illegal traffic type such as p2p at layer 7

The ISP or carrier business model is becoming increasingly complex as:

  • The need to differentiate services that add value (virus scanning, anti-spam, firewall and security management etc)
  • The increasing complexity of client connectivity choices (DSL, cable, wireless etc)
  • The addition of more traffic and protocol types that require differing levels of service

In order to facilitate our customers who just don’t want to seek usual & basic connectivity & internetworking services, IGNETS offers highly distinguished Value Added Services (VAS) to meet their mounting expectations. Therefore, in order to meet customized VAS requirements better, IGNETS laid foundation of VAS specific servicing vertical, called IGN VAS.

The ISP or carrier business model is becoming increasingly complex as:

  • The need to differentiate services that add value (virus scanning, anti-spam, firewall and security management etc)
  • The increasing complexity of client connectivity choices (DSL, cable, wireless etc)
  • The addition of more traffic and protocol types that require differing levels of service

In order to facilitate our customers who just don’t want to seek usual & basic connectivity & internetworking services, IGN VAS offers highly distinguished Value Added Services (VAS) to meet the mounting expectations of its customers. Therefore, in order to meet customized VAS requirements better, Telemax laid foundation of VAS specific division, called TeleVAS®.

IGN VAS offers wide range of value added services, few out of which are mentioned for the reference of our customers:

  • Audio / Video (AV) Conference Solutions
  • Fleet Management Solutions
  • Software Development & Mobile Applications
  • Building Management System (BMS)
  • eHealth Solutions
  • Web designing & Hosting Solutions