Managed NOC Service
Ignets’ Managed Network Operations Center (NOC) service provide continuous monitoring and management of your IT infrastructure, ensuring optimal performance and minimizing downtime.
Our Service
Enhance Your Network Connectivity
A well-managed Network Operations Center focuses on monitoring, performance management, fault detection, security, traffic management, automation, and scalability
Network Monitoring and Performance Management
Stay ahead with real-time insights into your network's health and performance.
- Real-Time Monitoring: Continuous tracking of network health, covering bandwidth usage, traffic patterns, and device status to quickly identify slowdowns, outages, or irregularities.
- Performance Metrics: Critical indicators such as latency, uptime, throughput, jitter, and packet loss are monitored to detect bottlenecks, capacity constraints, and risks to overall network performance.
- Alerts and Notifications: Automated alerts trigger when predefined thresholds are exceeded, promptly notifying staff of anomalies like equipment failures or performance dips, enabling swift issue resolution.
Fault Detection and Incident Management
Quickly identify and resolve issues to minimize downtime and disruptions.
- Automated Fault Detection: Intelligent systems automatically detect issues such as device failures or service interruptions and generate real-time alerts.
- Incident Response: Upon fault detection, the Network Operations Center (NOC) initiates corrective actions—such as traffic rerouting, device resets, or escalation to advanced support tiers—to restore service quickly.
- Root Cause Analysis: For persistent or critical incidents, in-depth analysis is conducted to identify the underlying cause and implement long-term preventative solutions.
Network Configuration Management
Simplify and streamline the setup and updates of your network infrastructure.
- Configuration Management: Overseeing configurations of network devices—such as routers, switches, and firewalls—including software updates, patch management, and ensuring alignment with organizational policies.
- Version Control: Maintaining version histories and configuration backups to prevent drift and enable swift recovery in the event of a failure.
- Documentation and Compliance: Ensuring all configurations are thoroughly documented and adhere to internal policies and regulatory requirements.
Security Management
Protect your network with robust tools and proactive threat prevention
- Intrusion Detection and Prevention: Continuously monitors for unauthorized access attempts and security threats such as DDoS attacks and malware, enabling swift mitigation.
- Firewall and VPN Management: Configures and maintains firewalls, VPNs, and related security systems to safeguard data and prevent unauthorized access.
- Access Control: Implements role-based access policies to ensure only authorized users can access sensitive information or modify critical systems.
- Regular Security Audits: Performs routine assessments to identify vulnerabilities and ensure defenses remain effective against evolving threats.
Bandwidth and Traffic Management
Optimize resource allocation to ensure seamless connectivity and efficiency.
- Traffic Shaping: Regulates data flow to optimize bandwidth utilization, prioritize critical applications like VoIP and video, and reduce network congestion.
- Capacity Planning: Evaluates current and projected bandwidth requirements to ensure the network can support future growth without compromising performance.
- Load Balancing: Distributes network traffic across multiple servers or paths to maintain balanced resource usage and prevent overloads.
Backup and Disaster Recovery
Safeguard your data and ensure rapid recovery in the face of unexpected events.
- Data Backup: Performs regular backups of essential network data, device configurations, and security settings to enable rapid restoration in case of outages or disasters.
- Disaster Recovery Planning: Develops and tests comprehensive recovery strategies to ensure swift response to major incidents—such as site outages or cyberattacks—minimizing downtime and service disruption.
Automation and Orchestration
Enhance efficiency with intelligent automation and streamlined workflows.
- Automated Responses: Leverage automation tools to streamline routine tasks—such as device restarts, patch deployment, and resource provisioning—minimizing human error and resolving issues faster.
- Orchestration: Seamlessly coordinate across systems and services to optimize workflows. Intelligent orchestration can dynamically prioritize traffic or scale resources based on real-time network demands.
Reporting and Analytics
Gain actionable insights with comprehensive reports and data-driven analytics.
- Data Analytics: Collect and analyze network data to uncover trends, optimize performance, and forecast demand—like predicting seasonal bandwidth spikes for proactive scaling.
- Reports: Deliver actionable insights through regular reports on network health, security events, performance benchmarks, and compliance status—keeping stakeholders informed and aligned.
- KPI Tracking: Monitor critical metrics (MTTR, uptime, etc.) to validate service-level agreements (SLAs) and drive continuous operational improvements.
Service Level Agreement (SLA) Management
Ensure consistent performance with clear metrics and accountability.
- SLA Monitoring: Continuously track network performance against contractual commitments—including uptime, response times, and throughput—to ensure compliance with service-level agreements (SLAs).
- Proactive Issue Resolution: Detect and mitigate potential disruptions before they impact SLAs, maintaining consistent service quality and minimizing customer downtime.
Scalability and Future-Proofing
Adapt to growing demands with flexible and future-ready network solutions.
- Scalability: Easily expand network infrastructure to accommodate traffic surges or new services—ensuring consistent performance without disruption.
- Future Planning: Proactively integrate emerging technologies (like 5G and SD-WAN) to meet evolving demands, security standards, and compliance needs.
Collaboration and Communication
Enable seamless teamwork with integrated communication tools and features.
- Cross-Team Coordination: Foster seamless collaboration between network engineers, IT security, and other departments to accelerate response times and enable holistic network management.
- Vendor Management: Maintain strong partnerships with third-party providers (ISPs, cloud services, etc.), ensuring reliable performance through clear communication and accountability.
Why Choose Us
Our managed NOC service is customised for businesses
- Expertise You Can Trust: Our seasoned team brings deep experience managing complex network infrastructures across industries—delivering reliable, enterprise-grade solutions tailored to your needs.
- Proactive Protection: Advanced monitoring and AI-driven analytics let us detect and resolve issues before they disrupt your business—minimizing downtime and maximizing productivity.
- Cost-Effective Operations: Reduce overhead by up to 40% compared to in-house teams, while gaining 24/7 enterprise-level network monitoring without the staffing burden.
- Built to Scale: Flexible solutions grow with your business, whether you’re expanding to new markets, adopting emerging tech, or handling seasonal demand spikes.
Working
How It Works
Our Network Operations Center (NOC) provides 24/7 monitoring and management to keep your network secure, efficient, and fully operational. Our expert team uses advanced tools and real-time analytics to detect and resolve issues proactively, minimizing downtime and maintaining peak performance. We handle everything from routine maintenance to critical incidents, offering detailed insights and swift responses to ensure seamless operations. By outsourcing to us, you reduce operational burdens while gaining scalable support tailored to your business needs—whether you’re maintaining existing systems or expanding your infrastructure
Consultation
Understand your specific
connectivity requirements
Customization
Design a solution customised for your business needs
Implementation
Seamless setup & activation of your services
Support
Ongoing monitoring & 24/7 technical assistance
Lets Get in Touch
No matter your challenge—enterprises optimizing networks, carriers expanding wholesale capacity, or service providers scaling infrastructure—Ignets delivers tailored, high-performance solutions to power your growth.
